Delivery Update - White glove service
You may return an unused, un-installed, undamaged item with its original box and packaging in new condition within 14 days of delivery for a refund less our shipping costs (even if it was a free shipping promotion listing).
All returns MUST be authorized by us with a RAM#.
Please note that it usually takes us 2-4 business days to process returns after they arrive at our location. We will notify you via e-mail after the return is processed.
To provide a safer transit, all large and heavy items are boxed with protective Styrofoam and heavy duty cardboard edges. Top and bottom are also reinforced for extra safety measures. Shipments will also be shrink-wrapped, and they are always strapped down to pallets when shipped via LTL freight carrier for stability.
Even with all of the extra measures we take to ensure a safe and complete transit , nonetheless, damages or shortage may still occur. In case such an event should occur, in order for us to replace any item(s) free of charge or issue a credit, we ask you to inspect all boxes and note any damage/shortage on the delivery receipt (driver's copy). After the driver leaves, please open and inspect all items; and report to us if there are any problems on the item(s) immediately. Please be sure to keep all the original packaging for any returns.
Please inspect the outside of each box and note any damage/shortage when signing the delivery receipt! Delivery receipt is a binding contract. By signing the receipt without any notation of damage/shortage, the customer is stating that all items are in 100% good condition, inside and out, and agree to release all liabilities from us (the seller) and the freight carrier. Upon arrival, if there are any shortages or damages, regardless how minor, you must make a note on the delivery receipt when you sign for your shipment. Failure to note shipping damage will result in our inability to offer an exchange, return or refund.
All damages/shortages must be reported to us with supporting photos within 5 days from the date of receipt, so that we can file a claim for your replacement. Please be sure to keep all the original packaging of the shipment for any return.
Refusing delivery for any non-damage or non-defect reason, at our discretion, is subject to a 15% restocking fee and the shipping costs from and to our warehouse.
Any insurance claim without a damage/shortage note on the driver's delivery receipt will be declined by the freight carrier, and so no refund or replacement can be made.
To return your product, you should mail your product to: 12860 NW 107 Ct Unit#200 Medley US 33178
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.