Matching SideSplash
Description
**Please note that the photo provided is solely a secure purchase link and may not accurately depict the shape and color of the backsplash. For a more reliable representation, I recommend referring to the product image.
**Please note that the photo provided is solely a secure purchase link and may not accurately depict the shape and color of the backsplash. For a more reliable representation, I recommend referring to the product image.
Q: Where is Chans Furniture located, and where will my order be shipped from?
A: Chans Furniture is located in Florida (FL), and all orders are shipped directly from our warehouse in FL.
Q: What is the process for placing an order?
Q: What should I do if my order arrives damaged? What is the return policy?
A: We offer a 30-day product inspection window for any damages or defects in the received product. If you encounter any issues within this timeframe, we can provide a replacement or assist with the return and refund free of charge. For returns due to personal reasons, such as sizing not working for you, etc., you will also have 30 days from the date of receipt to return the order. However, please note that in such cases, the buyer will be responsible for the shipping fee associated with the return.
Link: Return Policy
Q: What delivery methods are available?
A: Our basic delivery method is curbside delivery, where the shipment is dropped off at the curbside of the designated address. If you require additional assistance, we also offer inside delivery or white glove service upon request. Please note that these additional services may incur an extra cost, and you should contact our customer support team to arrange them.
Q: How will my order be delivered to my location?
A: Your order will be handled with utmost care and professionalism throughout the delivery process. It will undergo thorough palletization, ensuring secure packaging for transportation. Multiple layers of protective shrink wrap will be applied to minimize any potential damage during transit. To guarantee the best condition upon arrival, a signature will be required upon delivery. Prior to the delivery attempt, the carrier will contact you to schedule a convenient appointment, ensuring a smooth and efficient delivery process.
Q: Is this item currently available?
A: If the 'add to cart' button is visible, it indicates that the item is currently in stock, unless stated otherwise with a pre-order date mentioned in the product description. Additionally, a confirmation email will be sent shortly after your purchase.
Q: Can I return my order if I don't like it or if it arrived damaged?
A: Our return policy offers a 30-day window for returns. If your shipment arrives damaged, you won't be responsible for the replacement or return costs. However, if the return is due to personal reasons or preferences, the buyer will be responsible for the return fee. You have 30 days from the delivery date to file a return request with us for any reason.
Learn more about our return policy Here.
Q: Where is Chans Furniture located, and where will my order be shipped from?
A: Chans Furniture is located in Florida (FL), and all orders are shipped directly from our warehouse in FL.
Q: What is the process for placing an order?
Q: What should I do if my order arrives damaged? What is the return policy?
A: We offer a 30-day product inspection window for any damages or defects in the received product. If you encounter any issues within this timeframe, we can provide a replacement or assist with the return and refund free of charge. For returns due to personal reasons, such as sizing not working for you, etc., you will also have 30 days from the date of receipt to return the order. However, please note that in such cases, the buyer will be responsible for the shipping fee associated with the return.
Link: Return Policy
Q: What delivery methods are available?
A: Our basic delivery method is curbside delivery, where the shipment is dropped off at the curbside of the designated address. If you require additional assistance, we also offer inside delivery or white glove service upon request. Please note that these additional services may incur an extra cost, and you should contact our customer support team to arrange them.
Q: How will my order be delivered to my location?
A: Your order will be handled with utmost care and professionalism throughout the delivery process. It will undergo thorough palletization, ensuring secure packaging for transportation. Multiple layers of protective shrink wrap will be applied to minimize any potential damage during transit. To guarantee the best condition upon arrival, a signature will be required upon delivery. Prior to the delivery attempt, the carrier will contact you to schedule a convenient appointment, ensuring a smooth and efficient delivery process.
Q: Is this item currently available?
A: If the 'add to cart' button is visible, it indicates that the item is currently in stock, unless stated otherwise with a pre-order date mentioned in the product description. Additionally, a confirmation email will be sent shortly after your purchase.
Q: Can I return my order if I don't like it or if it arrived damaged?
A: Our return policy offers a 30-day window for returns. If your shipment arrives damaged, you won't be responsible for the replacement or return costs. However, if the return is due to personal reasons or preferences, the buyer will be responsible for the return fee. You have 30 days from the delivery date to file a return request with us for any reason.
Learn more about our return policy Here.
Refund Policy
At Chansfurniture.com, we want you to be completely satisfied with your purchase. To ensure a hassle-free return experience, please review our comprehensive return policy guidelines below:
Requests for a Return
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You have a 30-day window from the delivery date to request a return. To initiate a return, kindly reach out to our dedicated customer service team at 305-224-1991 or via email at info@chansfurniture.com. You'll need to obtain a Return Merchandise Authorization (RMA) number, and the item must be shipped back within 30 days of the original delivery.
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For your return to qualify for credit, the merchandise must be in its original condition and packaging. If the item was delivered on a pallet, it must be returned in the same manner.
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Please note that all returns are subject to inspection upon receipt. Once the merchandise is received and inspected, credit will be issued within 2-3 business days.
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Regular returns are subject to a 15% restocking fee, as well as return shipping fees.
Items Not Eligible for Return
Certain items are excluded from our return policy. These include:
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Merchandise returned beyond the 30-day window from the delivery date: Returns requested after the 30-day period from the delivery date will not be accepted.
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Discarded original packaging or improper packaging: Returned items must be in their original packaging. Any merchandise without its original packaging or improperly packaged will not qualify for a return.
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Merchandise that has been installed, scratched, dented, or is not in a new condition: Items that show signs of use, damage, or alteration, such as installation, scratches, dents, or being in a condition other than new, will not be eligible for return.
Customer Responsibilities
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In cases of receiving the wrong merchandise, missing items, or damage upon delivery, it is crucial to report this within 48 hours to qualify for a cost-free replacement. Any damages to the shipping box must be noted on the bill of lading and reported to our Customer Support within the specified timeframe.
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Should you plan to install or use the merchandise at a later time, please inspect the item(s) within 48 hours of delivery and store them safely. Please note, if someone else signs for your order upon delivery, you assume responsibility.
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If returning the merchandise due to buyer’s remorse, you will be responsible for return shipping charges to the manufacturer’s/distributor's warehouse and a 15% restocking fee. Contact us to request a return shipping quote and label.
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For orders delivered via our Local Delivery service, customers are responsible for bringing or shipping the returned merchandise back to our warehouse for inspection, as our drivers are not authorized to perform merchandise inspections.
Shipping Damage
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Inspect the Package: Upon delivery, carefully examine the package's exterior and note the box's condition. Your signature on the shipping courier’s forwarding receipt form acknowledges the merchandise's condition. If uncertain about the package's condition, contact us at 305-224-1991 during the delivery process for further instructions.
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Acceptance with Notation: If you observe any damage to the package or notice missing items, accept the shipment and clearly write "Damaged or Missing Boxes" on the shipping courier’s delivery receipt form. Once inside, conduct a thorough inspection of each item for damages or shortages.
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Notification Within 48 Hours: Please contact our Customer Service department within 48 hours by emailing pictures of the damaged item(s) and packaging to info@chansfurniture.com. Include a detailed description of the issue and your order number. Alternatively, you can call us at 305-224-1991 for guidance on filing a claim.
Manufacturing Defects
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If you notice a manufacturing defect within 30 days of delivery, please email pictures or videos, along with a detailed description of the defect, to info@chansfurniture.com. Remember to include your order number in the subject field for expedited processing.
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Contact our Customer Service department at 305-224-1991 for assistance in filing a claim. We will promptly exchange defective parts at no cost or replace the merchandise as warranted.
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Merchandise returned as defective, later found not to be defective, will incur a 15% restocking charge, along with return shipping and handling charges.
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If a defect is discovered after 30 days from delivery, please contact the manufacturer directly for warranty information. We do not cover labor or other costs associated with product removal or installation, nor are we liable for incidental or consequential damages resulting from a product defect or its repair/exchange.
Order Cancellations
You may cancel your order for any reason before shipment for a full refund. Please contact our Customer Service representatives at 305-224-1991 to verify if the order can be successfully canceled. Once an order has been marked for shipment, cancellation may not be guaranteed, and fees may apply. We strive to expedite shipping for your convenience, so occasionally items may ship earlier than the estimated date quoted. Refunds for canceled orders will be issued within 2-3 business days to the original form of payment.
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