Commonly Ask Question:

Q: If the shipment arrives damaged, will I be responsible for the return cost?

A: No, the shipment will be returned and exchanged at no additional cost. Please make sure to keep all the original packaging and avoid causing any further damage.

Q: Will I be responsible if the item arrives with a defect?

A: No, Chan's Furniture will either exchange the unit for you, send the missing parts, or provide replacement parts for the unit at no additional cost.

Q: What is my reporting window for damaged and defective items?

A: You have 30 days from the date of delivery to report any damages or defects.

Q: What if my shipment is lost during transit?

A: Chan's Furniture closely monitors all shipments. If your shipment is lost during transit, you will not be held liable for it. A replacement shipment will be sent without further delay.

At, we want you to be completely satisfied with your purchase. To ensure a hassle-free return experience, please review our comprehensive return policy guidelines below:

Requests for a Return

  • You have a 30-day window from the delivery date to request a return. To initiate a return, kindly reach out to our dedicated customer service team at 305-224-1991 or via email at You'll need to obtain a Return Merchandise Authorization (RMA) number, and the item must be shipped back within 30 days of the original delivery.

  • For your return to qualify for credit, the merchandise must be in its original condition and packaging. If the item was delivered on a pallet, it must be returned in the same manner.

  • Please note that all returns are subject to inspection upon receipt. Once the merchandise is received and inspected, credit will be issued within 2-3 business days.

  • Regular returns are subject to a 15% restocking fee, as well as return shipping fees.

Items Not Eligible for Return
Certain items are excluded from our return policy. These include:

  • Merchandise returned beyond the 30-day window from the delivery date: Returns requested after the 30-day period from the delivery date will not be accepted.

  • Discarded original packaging or improper packaging: Returned items must be in their original packaging. Any merchandise without its original packaging or improperly packaged will not qualify for a return.

  • Merchandise that has been installed, scratched, dented, or is not in a new condition: Items that show signs of use, damage, or alteration, such as installation, scratches, dents, or being in a condition other than new, will not be eligible for return.

Customer Responsibilities

  • In cases of receiving the wrong merchandise, missing items, or damage upon delivery, it is crucial to report this within 48 hours to qualify for a cost-free replacement. Any damages to the shipping box must be noted on the bill of lading and reported to our Customer Support within the specified timeframe.

  • Should you plan to install or use the merchandise at a later time, please inspect the item(s) within 48 hours of delivery and store them safely. Please note, if someone else signs for your order upon delivery, you assume responsibility.

  • If returning the merchandise due to buyer’s remorse, you will be responsible for return shipping charges to the manufacturer’s/distributor's warehouse and a 15% restocking fee. Contact us to request a return shipping quote and label.

  • For orders delivered via our Local Delivery service, customers are responsible for bringing or shipping the returned merchandise back to our warehouse for inspection, as our drivers are not authorized to perform merchandise inspections.

Shipping Damage

  • Inspect the Package: Upon delivery, carefully examine the package's exterior and note the box's condition. Your signature on the shipping courier’s forwarding receipt form acknowledges the merchandise's condition. If uncertain about the package's condition, contact us at 305-224-1991 during the delivery process for further instructions.

  • Acceptance with Notation: If you observe any damage to the package or notice missing items, accept the shipment and clearly write "Damaged or Missing Boxes" on the shipping courier’s delivery receipt form. Once inside, conduct a thorough inspection of each item for damages or shortages.

  • Notification Within 48 Hours: Please contact our Customer Service department within 48 hours by emailing pictures of the damaged item(s) and packaging to Include a detailed description of the issue and your order number. Alternatively, you can call us at 305-224-1991 for guidance on filing a claim.

Manufacturing Defects

  • If you notice a manufacturing defect within 30 days of delivery, please email pictures or videos, along with a detailed description of the defect, to Remember to include your order number in the subject field for expedited processing.

  • Contact our Customer Service department at 305-224-1991 for assistance in filing a claim. We will promptly exchange defective parts at no cost or replace the merchandise as warranted.

  • Merchandise returned as defective, later found not to be defective, will incur a 15% restocking charge, along with return shipping and handling charges.

  • If a defect is discovered after 30 days from delivery, please contact the manufacturer directly for warranty information. We do not cover labor or other costs associated with product removal or installation, nor are we liable for incidental or consequential damages resulting from a product defect or its repair/exchange.

Order Cancellations

You may cancel your order for any reason before shipment for a full refund. Please contact our Customer Service representatives at 305-224-1991 to verify if the order can be successfully canceled. Once an order has been marked for shipment, cancellation may not be guaranteed, and fees may apply. We strive to expedite shipping for your convenience, so occasionally items may ship earlier than the estimated date quoted. Refunds for canceled orders will be issued within 2-3 business days to the original form of payment.